The legal stuff

Fees and Charges

Fees for services provided by Delineate Limited are based on a number of considerations. These include the consultancy, design and development time spent on the job, its complexity and importance, the degree of skill, urgency, knowledge and responsibility involved and, in some circumstances, the results. Delineate Limited is fully committed to providing timely and efficient services and having very clear communication lines with our clients. For that reason we record key information pertaining to the project in this contract.

Jobs may be quoted or based on time and cost incurred, in which case an estimate may be provided.

Any work requested outside of any quote or agreed price will be charged at our minimum rate per hour if it involves less than 30 minutes effort.

Any alterations and additions requested to your project will be charged for at our standard design and development rates. Work carried out that is not specified in the brief for the project will be charged in addition.

Disbursements relating to your job will also be charged.

Accounts will be issued either at the completion of a transaction or project or where a transaction or project extends to 20 hours of completed work in which case an interim or progress account will be rendered. Often we are required to pay disbursements such as domain registration and re-registrations on behalf of clients during a transaction or project. Clients may be asked, at the commencement of a transaction or project, to provide us with sufficient funds to meet payment of any necessary disbursements.

Payment of Accounts

Accounts may be paid by cash, cheque, electronic transfer or automatic payment and are due within seven days from the date of invoice for services provided by Delineate Limited.

18% interest (overdraft and credit rates) will be charged monthly on all overdue accounts.

Should you have any difficulty meeting any account, we are prepared to discuss this with you. We encourage our clients to discuss the issue of costs at the commencement of a transaction or project. Clients can then budget effectively for such costs.

In the unlikely event that you are dissatisfied with the level of service provided to you or the charges for services, please discuss this with the liaison person with whom you have been dealing at the earliest possible opportunity.

Any dispute concerning this contract where the amount is less than $7,500 (or $12,000 by agreement of both parties) shall be referred to the Disputes Tribunal or Small Claims Court. This contract is deemed to be a memorandum in writing agreeing to extend the jurisdiction of the Disputes Tribunal or Small Claims Court to $12,000.

Quotations

Where fixed price quotations are provided, these are exclusive of GST and disbursements.

Estimate of Costs

Where it is not possible to provide a quotation, an estimate will be given if required. If you decide not to proceed with the matter to completion, work carried out and payments made on your behalf remain chargeable.

Any significant costs to be incurred in excess of any estimate given will be referred to the client prior to the work being undertaken.

Responsibility

While Delineate Limited will make every endeavour to ensure a fully professional approach to all work carried out, it cannot guarantee the results of recommendations as many factors are outside of our control.

Consequently, Delineate Limited shall not be liable for any consequences of the provision of services to you, except for consequences arising as a direct result of the wilful negligence on the part of Delineate Limited.

Overdue Accounts

You accept that collection costs incurred by Delineate Limited for the collection of any overdue accounts will be the responsibility of the client and all charges must be paid in full at the time of collection. Overdue accounts are deemed to be those accounts that remain unpaid after seven days from the date of invoice for services provided by Delineate Limited.

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